Smart Services for hotels and guest apartments

With intelligent booking and access systems, the entire guest journey in hospitality and vacation rentals can be efficiently digitized. Vendor-neutral, multifunctional solutions that are easy to implement with kolula’s software enable the management of bookings and availability for rooms, spaces, apartments or houses – from secure key handover and smart, automated check-in to a smooth and reliable checkout.

Guests can arrive at any time and check in independently – contactless, secure and without waiting times. Hosts reduce on-site staffing requirements and gain greater flexibility in day-to-day operations. At the same time, communication between host and guest remains reliable and high-quality, even in stressful situations or outside traditional service hours.

Beyond the stay itself, kolula creates additional value: smart locker solutions allow guests to digitally book and securely store their luggage – for example before check-in or after checkout. This gives guests more flexibility while enabling hosts to enhance service quality without adding staff.

In addition, event and meeting spaces within the property can be made easily bookable. Required equipment can be reserved digitally and provided reliably on site. This creates additional revenue opportunities, optimizes internal processes and ensures a seamless service across all touchpoints.

The result is a compelling business case: reduced operational complexity, new revenue potential and a consistently positive guest experience – from the first interaction to well beyond checkout.